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I've been preparing taxes since 1994. When I started I didn’t want to create a large, faceless organization; where clients took a number and stood in line for service.  I wanted it to be a place where a client and I could sit down and chat; if a client called, I’d have time to talk; if they had a question, I’d personally get back to them quickly and not make them wait.  Over the years, I’ve gotten to know my clients.  I’ve seen their children grow up, go to college and now introduce me to their grandchildren.